We want you to be completely satisfied with your purchase. If something isn't quite right, please review our returns and exchanges policy below.
1. RETURNS ELIGIBILITY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached and in its original packaging. You will also need your receipt or proof of purchase.
We accept returns for faulty items, incorrect orders, or if you are not satisfied with the size or fit.
All change-of-mind returns are subject to inspection upon arrival. Items that do not meet these requirements may be declined. These conditions do not affect your rights under Australian Consumer Law.
2. HOW TO REQUEST A RETURN
To initiate a return, please contact us through our Contact Us page within 30 days of receiving your order.
Please include your order number, the item you wish to return and the reason for your return.
Once your request has been reviewed, we will provide you with return instructions. Please do not send items back without contacting us first. The return will not be accepted.
3. REFUNDS
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved returns will be refunded to your original payment method. Please allow 5–10 business days for your refund to appear, depending on your bank or payment provider.
For change-of-mind returns, including requests for a different size, colour or style, original shipping charges are non-refundable. Customers are responsible for return shipping costs and any additional shipping charges associated with an exchange.
Where an item is confirmed to be faulty, damaged or incorrect, BRISTOL LANE will cover reasonable return shipping costs and provide an appropriate resolution in accordance with Australian Consumer Law.
Nothing in this policy affects your statutory consumer rights.
4. RETURN SHIPPING
Customers are responsible for return shipping costs associated with change-of-mind returns, including returns due to size, fit or personal preference.
We recommend using a tracked shipping service to ensure your return can be located during transit.
BRISTOL LANE is not responsible for change-of-mind return parcels lost in transit before reaching us.
Where an item is confirmed to be faulty or incorrect, reasonable return shipping costs will be covered or reimbursed in accordance with Australian Consumer Law.
5. EXCHANGES
If you would like to exchange your item for a different colourway or style, please contact us to discuss availability.
Exchanges are subject to available stock and cannot be guaranteed, particularly for limited-release products.
If your preferred item is unavailable, you may request a refund, provided your return meets the eligibility requirements outlined above.
Additional shipping costs associated with change-of-mind exchanges are the responsibility of the customer.
6. FAULTY, DAMAGED OR INCORRECT ITEMS
We carefully inspect all products before dispatch. However, if you receive an item that is faulty, damaged or incorrect, please contact us as soon as reasonably possible.
Please provide your order number, a description of the issue and clear photographs of the affected item.
Our team will assess your request and arrange an appropriate resolution in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund at no additional cost.
The 30-day change-of-mind return period does not limit your statutory rights in relation to faulty products.
7. PRE-ORDERS & LIMITED-RELEASE ITEMS
Pre-order and limited-release products are subject to the same return conditions outlined in this policy unless otherwise stated on the relevant product page.
Due to limited stock availability, exchanges for alternative styles or colourways may not always be possible.
Eligible returns will be refunded to the original payment method.
If your pre-order is delayed or cannot be fulfilled, please contact us to discuss the available options. Your rights under Australian Consumer Law remain unaffected.
8. NON-ELIGIBLE RETURNS
We cannot accept change-of-mind returns for items that have been worn or used, damaged after delivery, are missing original tags or packaging, are returned outside the 30-day return period without prior approval, or are not in their original condition.
These exclusions apply to change-of-mind returns only and do not restrict your statutory consumer rights.
9. AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.
10. CONTACT US
For all returns, exchanges or refund enquiries, please contact BRISTOL LANE through our Contact Us page.
Please include your order number and relevant details so we can assist you efficiently.
We aim to respond to all enquiries within 1–3 business days.